Building a repeatable NLP delivery engine at national scale.
The challenge wasn't building good NLP solutions — those existed. It was making the practice repeatable and fast enough to grow without proportional headcount or quality loss.
A growing national AI practice with inconsistent delivery speeds and no standardized onboarding or deployment infrastructure.
Engineered reusable playbooks, QA patterns, and a deployment accelerator framework — standardizing execution across the Center of Excellence.
- Scaled the NLP Center of Excellence to 25 practitioners
- 50% reduction in delivery timelines
- Contributed to $10M+ in new contract value and directly negotiated $500K+ in AI contracts